These Terms & Conditions ("Terms") govern your use of our online flower delivery services in Charing Cross and the nearby areas. By placing an order on our website, you agree to be legally bound by these Terms. Please read them thoroughly before placing your order. We reserve the right to review and update these Terms at any time; any amendments will take effect immediately once posted.
These Terms apply to customers located in Charing Cross and all surrounding districts. Whether you are sending flowers to a loved one or purchasing them for yourself, your use of our flower delivery service signifies your acceptance of these conditions.
Our goal is to make online flower delivery in Charing Cross as seamless and efficient as possible. To order flowers online:
Please ensure all details, especially the recipient’s name and full address, are accurate and complete. We are not liable for failed or delayed deliveries resulting from incorrect information.
All flower arrangements are subject to availability. Due to the nature of fresh flowers, their seasonal variation, and supply constraints, certain blooms or products depicted on our website may be unavailable at the time of order fulfillment. If this happens, we reserve the right to substitute with flowers of similar style, colour, and equal or higher value, ensuring the arrangement closely resembles your chosen product. If significant substitutions are required, we will inform you where possible prior to dispatch.
All prices displayed for our online flower delivery Charing Cross service include applicable VAT unless expressly stated otherwise. Delivery charges, where applicable, will be clearly indicated before you complete your order. Prices and delivery charges are subject to change, but any changes will not affect orders already confirmed.
We accept payment by major credit and debit cards, as well as any other payment methods listed on our website at checkout. Your payment details are processed via secure third-party gateways and are not stored by us. By providing payment information, you confirm you are authorised to use that payment method.
Orders placed via our online flower delivery service in Charing Cross will only be processed when full payment is received and cleared. Non-payment or failed payments will result in non-fulfilment of your order.
We offer delivery throughout Charing Cross and adjoining neighbourhoods. It is your responsibility to provide complete and accurate delivery information. We will make reasonable efforts to deliver on the requested date, though delivery times are not guaranteed.
Should the recipient be unavailable at the delivery address, our couriers may leave the flowers in a secure location, with a neighbour, or follow any specific instructions provided at the time of order. If no safe place can be found, a delivery card will be left with instructions for redelivery or collection where available.
Please note that adverse weather, traffic delays, or events outside our reasonable control may impact delivery times. We will notify you promptly should any such issues arise.
We understand that circumstances can change after ordering. You may cancel or amend your flower delivery order for Charing Cross up to 24 hours before the scheduled delivery date for a full refund. Requests received after this cut-off time may not be eligible for cancellation, as flowers may already be prepared or dispatched.
To amend or cancel your order, please contact us through the channels provided on our website, quoting your order reference and details. Once your cancellation or amendment is confirmed, any refunds applicable will be processed promptly. Refunds are issued via the original payment method and may take a few days to appear in your account.
Special or bespoke orders, such as customised arrangements, may not be eligible for cancellation or may incur cancellation charges if already in production.
As our products are perishable, returns are generally not possible. However, if your flowers arrive damaged, wilted, or significantly different from your order, please inform us within 24 hours of delivery. Provide photographic evidence where possible so we can address your concern promptly.
Complaints submitted after this period may not be eligible for refund or replacement, but we will always strive to assist our customers in Charing Cross as best as possible. We reserve the right to collect the original product as part of our resolution process.
It is your responsibility to ensure that:
Our liability in respect of any single order placed for flower delivery in Charing Cross is strictly limited to the purchase price of that order. While we strive to achieve timely and perfect fulfilment, we shall not be held responsible for:
We do not accept liability for any loss of profits, goodwill, or indirect, special, or consequential losses arising from our services or products.
We will not be liable for any delay or failure in performing our obligations under these Terms if such delay or failure results from events, circumstances, or causes beyond our reasonable control. This includes, but is not limited to, acts of God, natural disasters, fires, floods, wars, pandemics, governmental regulations, or interruptions to transport or utility services.
Your privacy is important to us. All personal data provided while using our online flower delivery service in Charing Cross is processed in accordance with the applicable UK data protection laws. Your information will only be used for fulfilling your order, delivering customer service, complying with legal obligations, and, where agreed, for marketing communications.
We do not sell or share your data with third parties for their marketing purposes. For further details, please see our Privacy Policy.
All content on our website, including images, design, logo, and text relating to our flower delivery Charing Cross service, is owned by us or our licensors and protected by copyright and intellectual property laws. You may not reproduce, copy, modify, or commercially exploit our website content without prior written consent.
These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of England and Wales. By using our service, you agree to submit to the exclusive jurisdiction of the English courts for the resolution of any disputes.
If any part of these Terms is declared invalid or unenforceable by a court, the remaining provisions will remain effective and enforceable. Any delay or failure by us to enforce any right or provision of these Terms will not constitute a waiver.
You may not transfer or assign any of your rights or obligations under these Terms without our prior written consent. We reserve the right to assign or transfer our rights and obligations to another entity at any time.
Should you have any questions about these Terms & Conditions or require further assistance regarding your flower delivery in Charing Cross, please visit our website’s customer service section for details on how to get in touch. Our team is here to ensure your experience meets your expectations every step of the way.
Thank you for choosing our flower delivery service in Charing Cross. We are committed to providing a reliable, high-quality experience for all our customers.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Charing Cross, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Charing Cross.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
