As your trusted local Charing Cross florist, we take great pride in delivering only the freshest blooms to households and businesses in our community. Every bouquet is carefully prepared, and our local expertise enables us to guarantee a quality flower delivery service that Charing Cross residents can count on.
Your satisfaction is at the heart of what we do. We guarantee that every bouquet is delivered in peak condition, showcasing freshness and vibrant beauty. Our rigorous selection and packing processes are designed to ensure your flowers look their best upon arrival and maintain freshness for at least five days from delivery if properly cared for.
While our team takes every precaution to ensure your blooms arrive in perfect condition, we understand that occasional mishaps can occur during transit. If your order arrives damaged or below standard, please notify us on the day of delivery or within 24 hours, providing a clear description and photograph of the issue for our review. Timely reporting helps us provide swift solutions and continually improve our service standards.
We guarantee your flowers will remain fresh for at least five days from delivery, provided that they are cared for according to the care tips that accompany every delivery. If your flowers show signs of wilting or diminished freshness within this window, despite proper care, please reach out so we can address the issue promptly.
Upon verifying your claim, we are committed to resolving the matter to your satisfaction. Depending on your preference and the particulars of your order, you may choose one of the following resolutions:
Please note that refunds are processed as quickly as possible, with completion time subject to your payment provider’s standard practices.
Your feedback matters to us and helps us continually improve our service. Should you have any complaint, whether regarding product quality, delivery, or experience, we invite you to contact us as soon as possible with all relevant details. Our local Charing Cross team will review your complaint thoroughly and aim to provide a satisfactory resolution within 48 hours of your report. Clear descriptions, photos, and order references help us handle your issue swiftly and fairly.
We value the trust our Charing Cross clients place in us every day. By choosing us, you are supporting a local business dedicated to delivering beautiful, fresh flowers and attentive customer care. Whether you are sending a gesture of love, appreciation, or sympathy, we promise to stand by our service guarantee: fresh, beautiful blooms and customer satisfaction at the centre of everything we do.
If you have any questions regarding our returns, refunds, or complaints policy, please get in touch. We’re dedicated to ensuring your experience with Flower Delivery Charing Cross is special, every single time.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
